Leadership & Team Management
- Lead, mentor, and develop a team of Partner Operations Specialists, fostering a collaborative and high-performance team culture.
- Set team goals and priorities aligned with GPA and organizational objectives; monitor and report on team performance against key metrics.
- Conduct regular one-on-one meetings, performance reviews, and coaching sessions to support team member growth and development.
- Manage team workload distribution, capacity planning, and resource allocation to meet quality standards and deadlines.
- Serve as the primary escalation point for complex partner operational issues and cross-functional disputes.
Operational Excellence
- Oversee the daily operational needs of channel partnerships, ensuring timely and accurate processing of partner requests.
- Manage and optimize the Deal Registration process, including fielding, processing, and tracking leads registered through the Partner Portal.
- Drive the design, delivery, and maintenance of business reporting and dashboards.
- Identify and implement process improvements and automation opportunities to increase team efficiency and partner satisfaction.
- Coordinate with cross-functional business units (customer support, finance, legal, and sales) to resolve partner issues and streamline workflows.
Strategic Contributions
- Assess how business processes can be improved using Salesforce and recommend enhancements to leadership.
- Contribute to the development and refinement of partner program policies, procedures, and enablement resources.
- Support onboarding of new team members and develop training materials and standard operating procedures for the PPO team.
- Respond to and resolve escalated internal and end-user inquiries, including troubleshooting complex technical issues.
- Perform other duties as assigned; this role may have the capacity to develop additional technical and leadership capabilities.
Education & Experience
- Bachelor’s degree from a four-year college or university required and/or equivalent experience.
- 5+ years of experience in partner operations, channel operations, or a related field.
- Demonstrated experience with Salesforce administration and reporting (4+ years); advanced proficiency in building Salesforce reports and dashboards required.
- Experience with Salesforce’s partner platform is strongly preferred.
- Proven track record of leading and developing high-performing teams in a virtual or distributed environment.
- Experience interacting with and supporting geographically dispersed clients/users; strong verbal and business writing and communication skills required.
Skills & Competencies
- Strong leadership and people management skills with the ability to motivate, coach, and hold team members accountable.
- Proactive and strategic thinker with strong problem-solving and analytical abilities.
- Excellent organizational and project management skills with the ability to manage multiple priorities simultaneously.
- Self-motivated, detail-oriented, and results-driven with a continuous improvement mindset.
- Proficiency with the Microsoft Office suite and SharePoint is expected.
Ability To:
- Lead and inspire a team while also contributing individually as needed.
- Build strong cross-functional relationships with business units including customer support, finance, legal, and sales.
- Perform in a virtual and agile setting—flexible to meet changing priorities and challenges.
- Deliver results under tight deadlines and requirements while maintaining team morale and quality standards.
- Champion partner experience improvements and advocate for operational best practices across the organization.
Preferred Qualifications
- Experience as a member of a Partner Operations team supporting the Channel Partner business.
- Familiarity with partner ecosystem management platforms or PRM tools.
- Experience building and documenting SOPs, playbooks, and training materials for operational teams.
- Salesforce Administrator certification or equivalent credential.
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As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com
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