The Senior Costpoint Projects / Accounting Support Analyst serves as a primary support resource for customers using Deltek Costpoint Project Accounting and Financial Management applications. This role provides phone and chat support, troubleshoots functional and technical issues, and resolves customer-reported problems across project setup, billing, revenue recognition, labor, and accounting workflows. The ideal candidate brings strong Costpoint expertise, a structured troubleshooting mindset, and the ability to clearly communicate solutions or escalate complex issues when needed.
Successful analysts are expected to independently resolve approximately 30-40% of cases within 0-2 days through effective analysis, configuration guidance, data correction, and workflow consultation.
Responsibilities
- Provide phone and chat support for Costpoint Project Accounting and Financial Management customers.
- Diagnose and resolve issues related to project setup, labor processing, billing, revenue recognition, accounts payable, accounts receivable, and general ledger functionality.
- Troubleshoot data, configuration, training, process, and system-related issues using a structured problem-solving methodology.
- Resolve issues through configuration guidance, workflow education, validated data corrections, and documented workarounds.
- Escalate confirmed software defects or highly complex scenarios to senior analysts with clear and detailed documentation.
- Review case attachments, error messages, logs, and knowledge base articles as part of root cause analysis.
- Maintain accurate case documentation, notes, and resolution details for knowledge sharing and handoff purposes.
- Translate technical issues into clear, business-friendly explanations for customers.
- Assist customers in understanding best-practice workflows and system functionality within Costpoint.
- Leverage AI-assisted tools to accelerate troubleshooting, identify patterns, draft communications, and support documentation.
Functional Areas Supported Include:
- Project Setup and Project Lifecycle Management
- Labor Entry, Timesheets, and Labor Distribution
- Billing and Revenue Recognition
- Accounts Receivable and Cash Receipts
- Accounts Payable and Vendor Processing
- General Ledger and Financial Reporting
- Organization Structures and Project Controls
- Cost Pools, Indirect Rates, and Allocations
- Multicurrency and Intercompany Processing
- Contract Management and Government Contracting Compliance
- 3+ years of Costpoint experience supporting Project Accounting, Billing, Financial Management, or related modules.
- Experience in ERP support, implementation, consulting, administration, or help desk environments.
- Strong understanding of project accounting and financial management business processes.
- Experience supporting troubleshooting efforts involving project setup, billing, labor, revenue, and accounting transactions.
- Analytical, methodical problem-solving skills with strong attention to detail.
- Ability to interpret Costpoint error messages, data relationships, and system behavior.
- Basic SQL skills, including the ability to read and interpret SELECT statements and joins.
- Strong written and verbal communication skills.
- Ability to manage multiple active cases and competing priorities.
- US Citizenship is required for this position.
Preferred
- 5+ years of Costpoint experience across Project Accounting and Financial Management modules.
- Advanced SQL troubleshooting and data analysis experience.
- Government contracting industry experience.
- Experience with project billing, indirect cost structures, and DCAA-compliant accounting practices.
- Familiarity with Costpoint Planning, Time & Expense, Business Intelligence, or General Ledger integrations.
- Experience supporting complex customer environments and enterprise implementations.
- Comfort leveraging AI tools to enhance troubleshooting, analysis, and documentation.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
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