- Serve as the single point of contact for a portfolio of GovWin IQ and Costpoint customers, managing the full customer lifecycle from onboarding through renewal.
- Develop trusted advisor relationships with customers, closely aligning with their business goals and strategies.
- Conduct value-based business reviews with customers to demonstrate ROI, communicate best practices, and monitor customer health.
- Partner with the Renewal and Growth specialist to influence renewal outcomes and support a seamless renewal process.
- Uncover expansion and add-on opportunities within your account portfolio to drive incremental growth.
- Raise awareness of product upgrades and Deltek news while handling day-to-day customer inquiries.
- Proactively identify risks to retention and implement strategies to mitigate churn.
- Attend in-person events and customer meetings to deepen relationships and drive engagement.
- Track and report on key customer health metrics using CRM tools to inform engagement priorities.
- Prior Customer Success or strong customer-facing account/relationship management experience.
- Minimum ~3 years relevant experience preferred.
- Strong stakeholder management and communication skills across senior customers.
- Ability to operate in client-facing, relationship-driven environment with strong interpersonal skills.
- Eligibility for US citizenship and ability to obtain security clearance.
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Experience with Salesforce or Gainsight platforms.
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Familiarity with GovWin IQ or Costpoint products.
- Cloud, SaaS, or technical IT background supporting enterprise environments.
- Prior exposure to similar technical or customer success environments.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.
Why Join #TeamDeltek
Grow. Collaborate. Innovate.
The work we do is important. The way we do it is just as important. Our values guide the decisions we make, how we work together, and how we help our customers succeed. That’s what makes Deltek more than a place to work — it’s a place where you can grow, make an impact, and help others do the same.
