Senior Customer Success Systems Administrator

  • Job ID: 11243BR
  • Location: US (Remote)
  • Work Setup: Remote
  • Job Category: Customer Support
  • Posting Date: September 18, 2026
As a Senior Customer Success Systems Administrator, you will play a critical role in driving adoption, value realization, and continuous improvement of the Gainsight platform. This individual will partner closely with Customer Success leadership to enhance user experience, optimize customer success processes, and ensure Gainsight effectively supports customer lifecycle management and business objectives.

Solution Design

  • Configure, deploy, and administer the Gainsight platform, including system configuration, workflows, dashboards, reporting, and integrations.
  • Collaborate with Customer Success leadership and cross-functional teams to gather business requirements and translate them into scalable Gainsight solutions.
  • Design and optimize 360 experiences that provide actionable customer insights and improve user productivity.
  • Configure and maintain customer health scorecards, Success Plans, CTAs, Playbooks, and Relationships.

Business Process

  • Partner with Customer Success leadership to design and improve customer lifecycle processes.
  • Drive adoption of Gainsight capabilities and best practices across the Customer Success organization.
  • Identify opportunities to improve user experience, reduce administrative effort, and increase platform utilization.
  • Document and maintain Customer Success processes, workflows, and governance standards.
  • Lead rollout and change management activities for new functionality and process enhancements.

System Administration

  • Manage the Gainsight support queue and resolve user questions, issues, and enhancement requests.
  • Monitor system performance, data integrity, and user adoption to identify opportunities for continuous improvement.
  • Evaluate new Gainsight releases and features to maximize business value and platform effectiveness.
  • Develop dashboards, reports, and analytics that support operational and executive decision-making.
  • 2+ years of Gainsight administration experience.
  • Gainsight L3 Administrator Certification preferred.
  • Experience administering Customer 360, Relationships, CTAs, Playbooks, Success Plans, Rules Engine, Dashboards, and Reporting.
  • Strong understanding of Customer Success processes and customer lifecycle management.
  • Experience gathering business requirements and translating them into system solutions.
  • Experience driving software adoption, user enablement, and change management initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Experience with Salesforce administration and integrations is a plus.
The U.S. salary range for this position is $90,000.00-$110,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

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As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. [#video#https://player.vimeo.com/video/1215886051?h=5fbde2ee16{#550,300#}#/video#]
The Deltek Customer Success team plays a key role in helping our customers maximize the value for their solutions. As a member of our team, you are the customer’s advocate to help them find answers to their questions and support the renewal and growth of their business. If you thrive in a collaborative environment, where learning and development are encouraged, consider Deltek as the next step in your career.
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.
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Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.

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