Assist with onsite and remote technical support for employee incidents and service requests under the guidance of Technology Services team members.
Respond to employee questions professionally and provide timely status updates.
Create and update tickets in the incident tracking system, including troubleshooting steps, actions taken, follow-up conversations, and resolutions.
Troubleshoot common Windows and Mac hardware, software, connectivity, peripheral, and mobile-device issues.
Escalate issues to the appropriate technician or support group when additional expertise or access is required.
Assist with desktop software installations, hardware setup, device deployments, and equipment inventory activities.
Support new employee technology orientation and help create easy-to-follow user guidance.
Contribute solutions and lessons learned to the IT Knowledge Base.
Learn and use enterprise support tools, processes, and service-management practices.
Participate in team projects and process-improvement initiatives based on business needs.
Currently pursuing an associate, bachelor’s, or relevant technical degree or certificate in Information Technology, Computer Science, Cybersecurity, Management Information Systems, or a related field.
Basic understanding of computer hardware, Windows or macOS, Microsoft applications, networking concepts, or mobile devices gained through coursework, labs, personal projects, volunteering, or part-time work.
Interest in technology and a willingness to learn new tools and processes.
Clear verbal and written communication skills.
Customer-focused attitude with patience, professionalism, and respect for others.
Ability to organize work, follow instructions, document details, and manage multiple assignments.
Ability to work independently when appropriate and collaborate effectively with a team.
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
We’re a passionate team of technologists and security professionals who work across the entire company — embedded in how services are built, delivered, and supported. We run agile, we embrace intelligent automation to amplify what our people can do, and we hold ourselves to a high standard because the organizations that depend on Deltek’s platform are doing work that can’t afford mistakes. If you take your craft seriously, want visibility into how a complex, global technology organization really operates, and believe security should be a first principle — not an afterthought — this is a team that will feel like home.
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.
Why Join #TeamDeltek
Grow. Collaborate. Innovate.
The work we do is important. The way we do it is just as important. Our values guide the decisions we make, how we work together, and how we help our customers succeed. That’s what makes Deltek more than a place to work — it’s a place where you can grow, make an impact, and help others do the same.
