Job Description
We are seeking a highly motivated c to join our Infrastructure team. This is a hands-on role for someone who enjoys day-to-day infrastructure operations (servers, storage, tickets) and is passionate about transforming manual processes into intelligent, automated workflows using GenAI and modern automation platforms.
The ideal candidate has a strong engineering and scripting background, thrives in collaborative environments, and is excited to work closely with infrastructure engineers and team leads to understand how work gets done today—and then automate it.
This role blends traditional infrastructure operations with next‑generation automation, making it ideal for someone who wants to shape the future of infrastructure operations using platforms such as Power Platform, Tines, and GenAI tools (e.g., Claude).
Key Responsibilities
Infrastructure Operations (Core)
- Perform day-to-day infrastructure operations, including:
- Server provisioning and builds (Windows/Linux)
- Storage administration and lifecycle tasks
- Incident, request, and problem tickets via ITSM platforms
- Support operational hygiene such as patching, compliance checks, renewals, and standard infra maintenance
- Participate in on-call rotations and operational escalations as required
Automation & GenAI Enablement (Primary Focus)
- Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-end
- Work directly with infrastructure engineers, SMEs, and team leads to:
- Understand current-state processes
- Map workflows and decision points
- Translate them into automated and AI-assisted solutions
- Design and build automation using:
- Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)
- Tines for event-driven and security/infrastructure workflows
- GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic
- Integrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)
Engineering & Scripting
- Develop and maintain scripts and automation using:
- PowerShell (primary)
- Python, Bash, or similar languages (as applicable)
- Build reusable automation components, libraries, and templates
- Implement guardrails, logging, error handling, and rollback mechanisms
- Create documentation, runbooks, and knowledge articles for automated workflows
Collaboration & Continuous Improvement
- Partner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflows
- Continuously look for opportunities to apply AI for:
- Ticket triage and enrichment
- Root cause analysis
- Compliance drift detection
- Infrastructure lifecycle insights
- Track and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)
- 5+ years of experience in infrastructure operations (servers, storage, virtualization, or cloud)
- Strong scripting and automation skills (PowerShell required; Python preferred)
- Hands-on experience with infrastructure workflows such as provisioning, patching, compliance, and lifecycle management
- Demonstrated ability to analyze processes and convert them into automated solutions
- Experience working directly with engineers and technical stakeholders to improve operational processes
- Comfort using APIs, webhooks, and integrating multiple systems
Preferred Qualifications
- Experience with Power Platform, Logic Apps, or similar low-code automation tools
- Experience with Tines or comparable orchestration platforms
- Hands-on exposure to GenAI tools (Claude, Copilot, or equivalent) for operational automation or engineering productivity
- Familiarity with ITSM tools (ServiceNow preferred)
- Experience in hybrid environments (on‑prem + cloud)
- Strong documentation and communication skills
What Success Looks Like
- Manual infrastructure tasks are replaced with reliable, observable automation
- Engineers spend less time on repetitive work and more time on high-value engineering
- Incidents and tickets are enriched, routed, or resolved faster through AI-assisted workflows
- Infrastructure processes are consistent, scalable, and easier to operate
At Deltek, we take immense pride in creating a balanced, values-driven environment where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Why Join #TeamDeltek
Grow. Collaborate. Innovate.
We create innovative products and solutions that power our customers’ project success. Our market leadership is based on the work of our global and diverse team of innovators, creators and collaborators who have a passion for learning, growing and making a difference for Deltek Project Nation.
