Senior Support Services Analyst, ComputerEase

  • Job ID: 11046BR
  • Location: US (Remote)
  • Work Setup: Remote
  • Job Category: Customer Support
  • Posting Date: June 9, 2026

As a Senior Support Services Analyst for ComputerEase, you will play a pivotal role in delivering expert-level support to clients utilizing our advanced ERP accounting and project management solutions. You will leverage your deep accounting knowledge and troubleshooting skills to resolve complex client issues, collaborate with cross-functional teams, and mentor junior analysts. This position offers the opportunity to work in a friendly, inclusive, and growth-oriented environment, utilizing innovative technology and AI tools to enhance support efficiency.

Key Responsibilities:

  • Provide expert-level support to clients using ComputerEase, addressing complex technical and functional issues.
  • Utilize advanced accounting knowledge to assist clients with inquiries and troubleshooting needs.
  • Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently.
  • Document all client interactions and solutions in the case tracking system.
  • Participate in ongoing training to stay updated with the latest features and best practices of ComputerEase.
  • Mentor and assist junior analysts with inquiries and case resolutions.
  • Leverage AI tools to enhance support efficiency and effectiveness.

Required Qualifications:

  • 3+ years of experience in a support role, preferably with Deltek ComputerEase or other Deltek ERP solutions.
  • US Citizenship is required for this position.
  • Advanced knowledge of accounting principles and practices.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work effectively in a remote, collaborative team environment.
  • A proactive and positive attitude, with a willingness to learn and grow within the organization.

Preferred Qualifications:

  • Experience with Deltek’s Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision).
  • Previous mentoring or leadership experience in a support environment.
  • Familiarity with AI-driven support tools and technologies.
The U.S. salary range for this position is $59,000.00-$104,250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

No
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

[#video#https://player.vimeo.com/video/1001575276?h=0558790e65&badge=0&autopause=0&player_id=0&app_id=58479 {#550,300#}#/video#]
Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.
E-Verify
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Let’s get started

Use our legacy experience

Similar Jobs

Please review and accept Targeting cookiesto view the video.

Why Join #TeamDeltek

Grow. Collaborate. Innovate.

We create innovative products and solutions that power our customers’ project success. Our market leadership is based on the work of our global and diverse team of innovators, creators and collaborators who have a passion for learning, growing and making a difference for Deltek Project Nation.

Our Award-Winning Culture

Badge-style graphic displaying 'Best Places to Work 2024 Glassdoor' with a heart icon and award ribbon symbols on a blue gradient background.

#TeamDeltek Makes a Difference

Our employees dedicate their time and resources to many worthy causes, including Blood Cancer United and Save the Children, that foster health and well-being across the globe. Deltek also empowers employees to dedicate work hours to causes they are passionate about through our Volunteer Time Off program.

Badge-style graphic displaying 'Forbes America’s Best Midsize Employers 2025, powered by Statista' on a black background with blue border accents over a blue gradient backdrop.

Build Your Career. Expand Your Potential.

All employees across the globe have access to programs and tools like LinkedIn Learning, professional speaking and defined development paths to truly own their careers.

We are building a learning community where employees can work with diverse individuals, explore new ways of thinking, and expand their capabilities through our programs.

Badge graphic featuring The Washington Post logo alongside a gold ribbon displaying 'Top Workplaces 2025' on a blue gradient background.

Community, Inclusion & Impact

We embrace and celebrate all of our differences—including ages, cultures, ethnicities, gender identities, sexual orientations, religious beliefs, disabilities and veteran status, as well as the life experiences and ideas of our employees—through our work and employee resource groups.