The Receptionist / Customer Briefing Center (CBC) Coordinator serves as the first point of contact for visitors, employees, customers, and callers while also providing operational support for the Customer Briefing Center. This role is responsible for managing front desk operations, ensuring a professional and welcoming environment, coordinating CBC meetings and resources, and providing administrative, facilities, and meeting support. The position plays a critical role in delivering a high‑quality visitor and customer experience.
Essential Duties and Responsibilities
Front Desk & Visitor Services
- Greet and assist visitors, customers, vendors, and guests in a professional and courteous manner
- Manage visitor check‑in procedures and notify appropriate staff of arrivals
- Maintain a clean, organized, and professional reception and lobby area
- Serve as a general point of contact for front‑office and visitor inquiries
Phone and Communication Management
- Answer, screen, and route incoming telephone calls promptly and accurately
- Respond to general email inquiries or forward messages to appropriate departments
- Provide information to callers while maintaining confidentiality and professionalism
Customer Briefing Center (CBC) Responsibilities
- Maintain the Customer Briefing Center and District meeting schedule and resource calendars
- Communicate upcoming CBC meeting schedules with internal stakeholders
- Ensure CBC and meeting rooms are properly prepared for executives, customers, and guests
- Coordinate room setup, breakdown, and readiness for meetings and briefings
- Assist with catering arrangements and onsite hospitality support
- Serve as the immediate point of contact for Facilities and/or IT support needs during CBC meetings and events
- Perform routine administrative tasks including data entry, filing, and document preparation
- Assist with reports, schedules, and basic data tracking as assigned
- Support miscellaneous office projects and cross‑functional team requests as needed
- High school diploma or equivalent required
- Minimum of 1–2 years of receptionist, administrative, customer service, or hospitality experience preferred
- Strong verbal and written communication skills
- Proficiency with Microsoft Office applications (Outlook, Word, Excel)
- Ability to multitask, prioritize, and work effectively in a fast‑paced environment
- Professional demeanor with a strong customer and client service orientation
- Associate’s or Bachelor’s degree
- Experience supporting executive meetings or customer briefing centers
- Familiarity with conference room scheduling systems, phone systems, and visitor management tools
- Experience coordinating catering, meeting logistics, or onsite events
- Ability to sit or stand for extended periods
- Occasional lifting of office supplies, catering items, or packages (up to 25 lbs.)
- Reliable attendance during standard business hours, with flexibility to support scheduled CBC meetings 8am-5:30pm
Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.
Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.
Why Join #TeamDeltek
Grow. Collaborate. Innovate.
The work we do is important. The way we do it is just as important. Our values guide the decisions we make, how we work together, and how we help our customers succeed. That’s what makes Deltek more than a place to work — it’s a place where you can grow, make an impact, and help others do the same.
