Payroll Services Support Specialist

  • Job ID: 11200BR
  • Location: US (Remote)
  • Work Setup: Remote
  • Job Category: Customer Support
  • Posting Date: September 3, 2026
The Payroll Support Specialist plays a key role in supporting Deltek ComputerEase Payroll Services clients across all 50 states, helping them navigate and maximize their use of the ComputerEase software. This role serves as a trusted client resource — providing hands-on support, troubleshooting, and training in an ever-evolving payroll and regulatory landscape.

Key Responsibilities

  • Support clients in performing payroll functions within the ComputerEase application, delivering timely and accurate assistance
  • Take ownership of time-sensitive and urgent client issues, developing effective solutions and escalating complex cases to the appropriate subject matter experts
  • Educate and counsel ComputerEase Payroll Services clients on processes and procedures to promote self-sufficient system usage
  • Leverage internal resources and knowledge bases to troubleshoot and resolve client questions efficiently
  • Complete tax updates and adjustments within client ComputerEase systems as directed by the Tax Team
  • Manage and maintain the ticketing system by reviewing, updating, and closing cases daily
  • Monitor ComputerEase software updates and utilize company training materials to stay current on changes impacting payroll clients
  • Attend internal meetings and adhere to scheduling expectations consistently

Required Qualifications

  • Bachelor’s degree or equivalent work experience
  • 2–3 years of experience in customer support or a related field
  • Strong communication and interpersonal skills with the ability to explain complex concepts clearly
  • Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously
  • Proven ability to troubleshoot issues and follow defined escalation procedures
  • Comfortable working in a fast-paced, client-facing environment with evolving software and regulatory requirements
  • Experience using AI tools or platforms to improve productivity, resolve client issues, or streamline workflows

Preferred Qualifications

  • Experience in the payroll industry, including knowledge of multi-state payroll regulations
  • Hands-on experience with Deltek ComputerEase software
  • Familiarity with construction industry payroll, including union payroll or prevailing wage requirements
  • Experience working with ticketing or case management systems
  • Demonstrated ability to train or coach clients/end users on software platforms

About Deltek

Deltek is the leading global provider of software and solutions for project-based businesses, purpose-built to help organizations manage complex work with clarity and control. With over 40 years of innovation, Deltek serves more than 30,000 customers worldwide — including contractors who rely on ComputerEase to run their payroll, job costing, and accounting operations.

Why Join Deltek?

Be part of a team that directly impacts clients across the country, helping contractors stay compliant and efficient in a complex regulatory environment
Grow your expertise in a dynamic role where payroll regulations and software capabilities are constantly evolving
Join a company with a 96% early retention rate and a culture built on integrity, collaboration, and impact

The U.S. salary range for this position is $49,000.00-$70,000.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

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As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.www.deltek.com
The Deltek Global Sales team has a passion for empowering project-based businesses to achieve their goals. We relentlessly focus on our customers’ needs and strive to deliver an exceptional experience for all clients. If you are an enthusiastic, motivated professional who enjoys building and nurturing relationships – join our highly collaborative team to help power project success for our customers.
Certain roles may have additional privacy, security and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.
Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Deltek, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for Deltek is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland Security.
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Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this
Candidate Privacy Notice
Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Important: Protect Yourself from Recruitment Scams
Bad actors or scammers may try to impersonate Deltek and send fake job offers to people. Messages from Deltek about employment opportunities will be from an @deltek.com account or Enterprise@trm.brassring.com, never from free services like Gmail or Yahoo. Please look carefully at the email address that provides any job offer, as some fake accounts are created to look like a legitimate domain name or email address. We will also never ask you to pay money at any point in the hiring process, whether for training, equipment, background checks, or anything else. If you receive a suspicious offer claiming to be from Deltek, do not share personal or financial information. Report any suspicious communication to Secure@deltek.com and consider reporting it to law enforcement.

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